In this case, we suggest you leave a note on the delivery note you sign so we can track the incident afterwards. If the driver that delivered the package has already left, please tell the shipping company responsible for the delivery so they open a case and leave a note. You must also take photos of every broken bottle and send them to us through email to email@example.com. We will inform the affiliate that sent your package and a complaint will be open from the photos you facilitated.
Articles in this section
- I have not received all of my order. Some products are missing. What should I do?
- It means that the product you are looking or have bought, if you have already made the purchase, has an additional preparation time. This time is estimated, but it is used to inform you that this order, a priori, can't be shipped the day after the purchas
- The estimated delivery time has been exceeded and the shipping company still has not delivered my order. What should I do?
- The shipping company tells me they tried to deliver my order but I was absent. However, I was at the indicated address at that moment. What should I do?
- The shipping company was not able to deliver my order because, according to them, the address I provided is wrong or the addressee is a stranger in this address. What should I do?
- What should I do if I have received a notice from the shipping company because they came and I was absent?