In this case, please read the notice's indications. The notice can be made by phone, email or sms; depending on the transport company. Sometimes it is necessary to call the shipping company to agree on a new delivery timeframe; other times they will leave the package at a collection point directly so you can go to collect it.
Articles in this section
- I have not received all of my order. Some products are missing. What should I do?
- It means that the product you are looking or have bought, if you have already made the purchase, has an additional preparation time. This time is estimated, but it is used to inform you that this order, a priori, can't be shipped the day after the purchas
- The estimated delivery time has been exceeded and the shipping company still has not delivered my order. What should I do?
- The shipping company tells me they tried to deliver my order but I was absent. However, I was at the indicated address at that moment. What should I do?
- The shipping company was not able to deliver my order because, according to them, the address I provided is wrong or the addressee is a stranger in this address. What should I do?
- What should I do if I have received a notice from the shipping company because they came and I was absent?