If you are in contact with the shipping company and have not received your package yet, simply confirm your complete and/or correct address and then the delivery will be able to happen soon.
For our part, we have automatically sent to our affiliate the same delivery details you gave us during your purchase, since the affiliates manage the package preparation and the labels printing. Our affiliates also send your delivery address automatically (in some few cases, manually) to their hauler. There may have been an error during this process, even though it is automatic. Please, do not hesitate to inform us through email email@example.com or phone +34 902 732 123 and we will find out where the error happened.